New York Department of State Provides Tips for Returning Unwanted Holiday Presents
The New York Department of State’s Division of Consumer Protection is offering guidance to help consumers navigate the process of returning unwanted holiday gifts. The State of Retail Returns 2024 Report reveals that $743 billion worth of merchandise was returned last year, highlighting the importance of understanding return and refund policies.
Challenges in Returning Gifts
The state’s consumer protection bureau notes that return policies vary from store to store, making it a challenge for shoppers to return gifts. However, consumers should be aware of laws that protect them and make informed decisions about holiday returns.
What to Look for When Reviewing Return and Refund Policies
New York Secretary of State Walter T. Mosley advises consumers to pay attention to return and refund policies prior to purchase, so they can exchange items they don’t want for something they love. The Division of Consumer Protection offers the following tips:
Pay Attention to Store Return Policies
- NYS Law does not require retailers to accept returns. However, they must post a conspicuous notice visible to consumers before the point of sale, advising that no returns will be accepted.
- If the retailer does not post a return policy, the law requires that the retailer accept returns of unused, undamaged merchandise within 30 days of the purchase date. The returned item must include a proof of purchase and the refund must be in the form of cash or credit based on the customer’s preference.
Understand the Terms of Refunds
New York law does not require refunds to be given in any specific manner. However, it does require the form of the refund — cash, credit, or exchange — to be clearly disclosed in advance of purchase. Retailers must also disclose any fees associated with the return.
Retain Any Proofs of Purchase
Consumers should hold on to receipts in the event a product needs to be returned. If purchasing gifts, ask if a gift receipt is available. It is also advised to keep the packaging of an item, along with its confirmation number.
Conclusion
By understanding return and refund policies, consumers can make informed decisions about holiday returns and avoid potential disputes with retailers. The New York Department of State’s Division of Consumer Protection is committed to protecting consumers’ rights and ensuring a smooth shopping experience.
FAQs
Q: Do I have to accept a store’s return policy?
A: No, you do not have to accept a store’s return policy. However, you should be aware of the policy before making a purchase.
Q: Can I return an item if the store does not have a return policy?
A: Yes, if the store does not have a return policy, you can still return the item within 30 days of the purchase date. The returned item must include a proof of purchase and the refund must be in the form of cash or credit based on your preference.
Q: What should I do if I have difficulty getting a refund?
A: If you have difficulty getting a refund, you can file a complaint with the State’s Division of Consumer Protection.
Q: Do I need to keep the packaging and confirmation number of an item?
A: Yes, it is a good idea to keep the packaging and confirmation number of an item in case you need to return it.
