Introduction to the Report
A new report is shining a spotlight on the Sunshine State when it comes to the most visited malls in the U.S.
According to Digital Directory Express, Florida rounded its list with five of the most-talked-about malls.
To create its ranking, Digital Directory Express tracked Google review data for malls across the country and was able to pinpoint which shopping destinations attracted the most customer feedback and their satisfaction scores.
Methodology and Results
Based on the data, Bayside Marketplace in Miami was the second most-reviewed mall with 72,088 reviews.
The table below shows the other four Florida malls and how many reviews they received. All of them are located in South Florida, except for The Florida Mall (Orlando).
| Mall | Reviews |
| Sawgrass Mills | 63,950 |
| Dolphin Mall | 60,421 |
| The Florida Mall | 44,441 |
| Aventura Mall | 41,273 |
Source: Digital Directory Express
## Top-Rated Malls
In the list, Chicago’s Navy Pier was the most reviewed mall with 80,528 reviews.
“The malls on this list reflect the variety of stores and items that the average American needs, supported by the sheer number of reviews from happy and not-so-happy customers alike,” said a spokesperson from Digital Directory Express.
## Importance of Reviews
“Studies show that 83% of customers will read a location’s Google reviews to help make a decision if they should shop there or not. 43% will look at local news, and a whopping 74% will check more than one review site to verify what they see.”
## Conclusion
The report highlights the significance of online reviews in determining the popularity of malls. With the majority of customers relying on Google reviews to make informed decisions, it is essential for malls to maintain a strong online presence and encourage customers to share their experiences.
## FAQs
Q: Which state has the most malls on the list?
A: Florida has five malls on the list, with Bayside Marketplace being the second most-reviewed mall.
Q: What is the most reviewed mall in the US?
A: Chicago’s Navy Pier is the most reviewed mall with 80,528 reviews.
Q: Why are online reviews important for malls?
A: Online reviews play a crucial role in determining the popularity of malls, with 83% of customers reading Google reviews before making a decision.
