Starbucks Offers Free Refills, Brings Back Condiment Bar

With two major changes to its in-store policies, Starbucks is trying to get back to its pre-COVID ways.

Free Refills and Condiment Bar Return

On Jan. 27, the coffee giant announced that it is now offering free refills and bringing back the condiment bar. Starting today, customers will once again be able to add their own sweetener, milks, and more to their beverage with the return of the condiment bar. For years, customers all over social media wondered about the disappearance of the condiment bar, which was removed during the height of the pandemic.

Free refills are also here. Customers ordering in-store will be asked if they would like to enjoy their order “for here” or “to go.” Folks who choose “for here” will have their drinks served in a ceramic mug, glass, or a personal cup. These customers will be able to enjoy free refills on hot brewed or iced coffee, or hot or iced tea during their visit. Starbucks says folks must have their first beverage served in a ceramic mug, glass, or personal cup — no disposable vessels — to receive free refills.

Starbucks’ Other Recent Changes

Starbucks has made several policy changes since CEO Brian Niccol took the helm in September.

Earlier this month, Starbucks reversed its open-door policy, which allowed anyone to lounge in its cafes or use its restrooms without making a purchase. The policy was instated in 2018 after two Black men waiting for a friend were arrested for trespassing in a Philadelphia Starbucks, leading to public outcry.

“We want to ensure our spaces are prioritized for use by our customers,” Starbucks wrote on its website. “Our Coffeehouse Code of Conduct is something most retailers have and is designed to provide clarity that our spaces — including our cafes, patios, and restrooms — are for use by customers and partners.”

In October, the chain announced it would be cutting down on the frequency of its discounts and promotions, according to a report from the Wall Street Journal. It also announced it would no longer upcharge for non-dairy milk after facing pressure for years from vegan and lactose-intolerant customers, as well as animal rights organizations.

Starbucks’ Spring Menu Preview

As it rolls out these changes to its code of conduct, Starbucks is previewing items coming in March — both new and returning.

The chain is introducing the Iced Cherry Chai and Jalapeño Chicken Pocket to its menu, as well as welcoming back its lavender beverages that made their debut in 2024 and were quite polarizing: customers were either “OBSESSED” with the drinks or found them “DISGUSTING.”

Conclusion

With these changes, Starbucks is aiming to get back to its pre-COVID ways, prioritizing customer experience and satisfaction. The return of the condiment bar and free refills are a step in the right direction, and we can’t wait to see what other changes the coffee giant has in store for us.

FAQs

Q: What is the condiment bar?

A: The condiment bar is a self-serve station where customers can add their own sweetener, milks, and more to their beverage.

Q: How do I get free refills?

A: To get free refills, you must have your first beverage served in a ceramic mug, glass, or personal cup. You must also choose the “for here” option when ordering.

Q: What is the new policy on discounts and promotions?

A: Starbucks is cutting down on the frequency of its discounts and promotions, focusing instead on providing a consistent and high-quality customer experience.

Q: What is the new policy on non-dairy milk?

A: Starbucks is no longer upcharging for non-dairy milk, making it a more affordable option for customers with dietary restrictions or preferences.