Friday, October 3, 2025

Holiday Travel Season Consumer Protections

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Holiday Travel Rush Expected to Break Records

The holiday travel rush has started, and the Transportation Security Administration (TSA) is advising travelers to arrive early to ensure they have enough time to make their flight. According to TSA, they expect to screen nearly 40 million travelers at airport security checkpoints between now and January 2, an increase of 6.2% from the same time last year.

Airline Cancellation Rates

Despite the record number of travelers, 2024 is still on track to have one of the lowest cancellation rates in a decade, according to the Department of Transportation (DOT). This news comes as a relief to travelers, but it’s essential to note that new DOT regulations regarding airline refund policies are now in place.

Refunds and Cancellation Policies

Under the new regulations, you are entitled to an automatic refund if there are significant changes to a flight, such as departure or arrival time changes of more than three hours domestically or six hours internationally. This also includes departures or arrivals from a different airport or an increase in the number of connections. However, it’s essential to note that the definition of "automatic" refund timelines may vary across airlines, with some offering refunds within 72 hours, 24 hours, or even five business days.

Consumer Protections

There are other consumer protections in place to protect travelers. The Federal Trade Commission (FTC) has announced a final rule banning junk fees on short-term rentals and hotels. Businesses must display the all-in-total price where it is most prominently advertised. This aims to prevent businesses from charging hidden fees, which can be frustrating for consumers.

What This Means for Travelers

Daniel Green with Faye Travel Insurance suggests that travelers should look out for junk fees and report them if they spot them. "You can pay the fee upfront and then confront the provider later. And if they don’t want to do anything about it, there is a mechanism to report these sorts of violations to the FTC. And you absolutely should do that, right? We should be keeping people honest now that this ruling has come out," he said.

Frequently Asked Questions

Q: What is the expected number of travelers during the holiday season?
A: The Transportation Security Administration expects to screen nearly 40 million travelers at airport security checkpoints between now and January 2.

Q: How does the new DOT regulation regarding airline refund policies affect me?
A: Under the new regulation, you are entitled to an automatic refund if there are significant changes to a flight, such as departure or arrival time changes of more than three hours domestically or six hours internationally.

Q: What is the meaning of "automatic" refund timelines?
A: The definition of "automatic" refund timelines may vary across airlines, with some offering refunds within 72 hours, 24 hours, or even five business days.

Q: What is the new rule on junk fees, and how does it affect me?
A: The Federal Trade Commission has banned junk fees on short-term rentals and hotels. Businesses must display the all-in-total price where it is most prominently advertised. You should look out for junk fees and report them if you spot them.

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