Dunkin’ Removes Upcharge for Non-Dairy Milk
No Extra Charge for Non-Dairy Milk Options
Dunkin’ customers will no longer be charged extra for requesting non-dairy milk in their drinks.
Beginning March 5, dairy alternatives will be standard options for Dunkin’ beverages at no additional cost to guests, a spokesperson from the Massachusetts-based coffee chain told multiple media outlets.
Guest Feedback Guides Policy Change
The policy change was guided by guest feedback, according to the company.
No Additional Charge for a Wide Range of Options
This will allow guests visiting any Dunkin’ location to enjoy traditional dairy or alternative dairy options in any beverage without an additional charge.
Other Coffee Chains Follow Suit
Dunkin will soon join other coffee chains like Starbucks, Dutch Bros, Tim Hortons, and Scooter’s, who have also stopped charging customers extra for non-dairy milk, according to the Center for Responsible Food Business.
Lawsuit Leads to Policy Change
The change came after a class-action lawsuit against Dunkin’ was filed in December. According to USA Today, the lawsuit accused the company of discriminating against lactose-intolerant customers by charging extra for non-dairy milk.
Conclusion
Dunkin’s decision to remove the upcharge for non-dairy milk is a significant step forward in promoting inclusivity and accessibility in the coffee industry. By listening to guest feedback and addressing concerns, Dunkin’ has taken a step towards meeting the needs of a diverse range of customers.
FAQs
* When does the new policy take effect?
+ The new policy takes effect on March 5.
* Will I be charged extra for non-dairy milk after March 5?
+ No, non-dairy milk options will be available at no additional cost.
* Are other coffee chains also offering free non-dairy milk options?
+ Yes, companies like Starbucks, Dutch Bros, Tim Hortons, and Scooter’s have also stopped charging customers extra for non-dairy milk.
