LA County Sheriff’s Department Dispatch System Crashes
System Crash Affects Deputies’ Ability to Log and Respond to Calls
A system crash within the Los Angeles County Sheriff’s Department is impacting the way deputies log and respond to calls. The Computer Aided Dispatch (CAD) system, which is the main way deputies respond to emergencies, crashed on New Year’s Eve.
Impact on 911 Lines and Dispatch
Although 911 lines are still operating, the crash is affecting how dispatchers receive information to send to deputies. Dispatchers are now having to radio information to deputies, who then log the information and respond to the call. This workflow is common during power outages or when WiFi issues occur.
Causes of the Crash
The department has been facing issues with outdated technology. In mid-2023, the department issued a formal request for proposals to acquire a new modernized, centralized CAD system. However, the cause of the crash is still unknown, and the department continues to resolve the issue.
Workaround
In the event of a major emergency, the department’s main dispatch and radio center is still functioning. Deputies are being able to respond to calls, albeit with some delays, as they log information manually.
Conclusion
The LA County Sheriff’s Department is working to resolve the issue and restore the CAD system to normal functioning. In the meantime, deputies are relying on a manual workflow to log and respond to calls. The department’s commitment to modernizing its technology is a step in the right direction to prevent such incidents in the future.
Frequently Asked Questions
Q: What caused the CAD system crash?
A: The cause of the crash is still unknown, and the department is working to resolve the issue.
Q: Are 911 lines still operational?
A: Yes, 911 lines are still operating, but the crash is affecting how dispatchers receive information to send to deputies.
Q: How are deputies responding to calls during the crash?
A: Deputies are responding to calls, but they are having to log information manually as they receive it over the radio.
Q: Is the department’s main dispatch and radio center still functioning?
A: Yes, the department’s main dispatch and radio center is still functioning, and deputies are able to respond to calls in the event of a major emergency.
