Introduction to the Issue
Several parents at Field Elementary School in the Heights are experiencing difficulties logging into Houston ISD’s new ParentSquare app. This app is designed to improve communication between families, teachers, and schools. However, for some parents, it has become a source of frustration.
The Problem with ParentSquare
Bethany Hill, a parent whose son attends Field Elementary, has tried to access ParentSquare at least 10 times without success. She expressed her desire to simply be able to communicate with her son’s teachers, but the app’s login issues have prevented her from doing so. Hill is not alone in her experience; other parents have reported similar problems with the app.
Seeking Help
When Hill contacted school administrators about the issue, they responded but were unable to resolve the problem. Feeling frustrated, she reached out to KPRC 2 for assistance. KPRC 2 spoke with three parents who are experiencing similar difficulties with the app, highlighting the need for a solution.
Response from Houston ISD
After being contacted by KPRC 2, officials with the Houston ISD press office requested the names, phone numbers, and email addresses of the affected parents. The district stated that ParentSquare’s technical staff would directly contact these parents to help resolve the login issues. This response indicates that the district is taking steps to address the problem.
Current Status and Recommendations
For now, parents like Hill remain frustrated as they wait for a solution. If you are a parent having trouble logging into ParentSquare, Houston ISD recommends visiting their website for help with accessing and using the app. Additionally, parents can call the district at 713-556-6000 for further assistance.
Conclusion
The difficulties with the ParentSquare app have caused frustration among parents at Field Elementary School. While Houston ISD has taken initial steps to address the issue, a timely and effective solution is necessary to ensure that parents can communicate with teachers and schools without hindrance. By providing clear guidelines and support, the district can work towards resolving the login issues and improving the overall experience with the ParentSquare app.
