System Maintenance Notification
The City of Dallas will be performing system maintenance on Sunday, November 2, 2025, from 1 a.m. to 1 p.m. Customers will not be able to make online payments on DallasGo or telephone payments to Dallas Water Utilities (DWU) during this time. Please accept our apologies for the inconvenience. Visit bit.ly/DWUPayStations for a list of alternative DWU payment locations.
Important Dates and Times
Here are the important details to keep in mind:
- Day: Sunday
- Date: November 2, 2025
- Time: 1 a.m. to 1 p.m.
Alternative Payment Options
Although online and telephone payments will be unavailable during the maintenance period, there are alternative payment options available. You can visit bit.ly/DWUPayStations to find a list of DWU payment locations near you.
Payment Location Finder
To find a payment location, simply visit the website and enter your zip code or city and state. You will be provided with a list of nearby payment locations, along with their addresses, phone numbers, and hours of operation.
Spanish Language Notification
La Ciudad de Dallas estará realizando mantenimiento del sistema el domingo, 2 de noviembre de 2025, de 1 a.m. a 1 p.m. Los clientes no podrán hacer pagos a Servicios de Agua de Dallas (DWU, en inglés) en línea en DallasGo ni por teléfono durante este tiempo. Por favor acepte nuestras disculpas por el inconveniente. Visite bit.ly/DWUPayStations para ver una lista de lugares de pago alternativos de DWU.
Información Importante
Aquí están los detalles importantes que debe tener en cuenta:
- Día: domingo
- Fecha: 2 de noviembre de 2025
- Hora: 1 a.m. a 1 p.m.
Opciones de Pago Alternativas
Aunque los pagos en línea y por teléfono no estarán disponibles durante el período de mantenimiento, hay opciones de pago alternativas disponibles. Puede visitar bit.ly/DWUPayStations para encontrar una lista de lugares de pago de DWU cerca de usted.
Conclusion
The City of Dallas is committed to providing its customers with convenient and reliable payment options. Although the system maintenance may cause some inconvenience, we apologize for the disruption and appreciate your patience and understanding. If you have any questions or concerns, please don’t hesitate to reach out to us.
Frequently Asked Questions
Q: Why is the system maintenance necessary?
A: The system maintenance is necessary to ensure that our systems are up-to-date and running smoothly. This will help us to provide better service to our customers and prevent any potential issues.
Q: How long will the system maintenance last?
A: The system maintenance will last from 1 a.m. to 1 p.m. on Sunday, November 2, 2025.
Q: Will I be able to make online payments during the maintenance period?
A: No, online payments will not be available during the maintenance period. However, you can visit bit.ly/DWUPayStations to find a list of alternative DWU payment locations.
Q: Can I make telephone payments during the maintenance period?
A: No, telephone payments will not be available during the maintenance period. However, you can visit bit.ly/DWUPayStations to find a list of alternative DWU payment locations.
Q: How can I find a payment location near me?
A: You can visit bit.ly/DWUPayStations to find a list of DWU payment locations near you. Simply enter your zip code or city and state, and you will be provided with a list of nearby payment locations, along with their addresses, phone numbers, and hours of operation.
