System Maintenance Notification

The City of Dallas will be performing system maintenance on Sunday, October 19, 2025, from 3 a.m. to 3 p.m. Customers will not be able to make online payments on DallasGo or telephone payments to Dallas Water Utilities (DWU) during this time. Please accept our apologies for the inconvenience. Visit bit.ly/DWUPayStations for a list of alternative DWU payment locations.

Importante Información para los Clientes

La Ciudad de Dallas estará realizando mantenimiento del sistema el domingo, 19 de octubre de 2025, de 3 a.m. a 3 p.m. Los clientes no podrán hacer pagos a Servicios de Agua de Dallas (DWU, en inglés) en línea en DallasGo ni por teléfono durante este tiempo. Por favor acepte nuestras disculpas por el inconveniente. Visite bit.ly/DWUPayStations para ver una lista de lugares de pago alternativos de DWU.

What to Expect During the Maintenance

During the system maintenance, customers will not be able to make online payments through DallasGo or by telephone to Dallas Water Utilities (DWU). This means that if you need to make a payment, you will have to wait until the maintenance is complete or visit one of the alternative payment locations. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Alternative Payment Locations

If you need to make a payment during the system maintenance, you can visit one of the alternative payment locations listed on bit.ly/DWUPayStations. These locations will be available to accept payments during the maintenance period. Please note that online and telephone payments will not be available during this time.

Planning Ahead

To avoid any inconvenience, we recommend planning ahead and making any necessary payments before the system maintenance begins. You can also consider visiting one of the alternative payment locations if you need to make a payment during the maintenance period. We apologize again for any inconvenience this may cause and appreciate your understanding.

Conclusion

In conclusion, the City of Dallas will be performing system maintenance on Sunday, October 19, 2025, from 3 a.m. to 3 p.m. During this time, customers will not be able to make online payments on DallasGo or telephone payments to Dallas Water Utilities (DWU). We apologize for any inconvenience this may cause and recommend planning ahead or visiting one of the alternative payment locations. Thank you for your patience and understanding.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions and answers related to the system maintenance:

• Q: What is the purpose of the system maintenance?
  A: The system maintenance is necessary to ensure the integrity and security of the City of Dallas’s online payment systems.
• Q: How long will the system maintenance last?
  A: The system maintenance will last from 3 a.m. to 3 p.m. on Sunday, October 19, 2025.
• Q: Will I be able to make online payments during the maintenance?
  A: No, online payments will not be available during the system maintenance.
• Q: Can I make payments by telephone during the maintenance?
  A: No, telephone payments will not be available during the system maintenance.
• Q: What are the alternative payment locations?
  A: You can find a list of alternative payment locations on bit.ly/DWUPayStations.