System Maintenance Notification
The City of Dallas will be performing system maintenance on Sunday, September 21, 2025, from 3 a.m. to 3 p.m. Customers will not be able to make online payments on DallasGo or telephone payments to Dallas Water Utilities (DWU) during this time. Please accept our apologies for the inconvenience. Visit bit.ly/DWUPayStations for a list of alternative DWU payment locations.
Importante Notificación de Mantenimiento del Sistema
La Ciudad de Dallas estará realizando mantenimiento del sistema el domingo, 21 de septiembre de 2025, de 3 a.m. a 3 p.m. Los clientes no podrán hacer pagos a Servicios de Agua de Dallas (DWU, en inglés) en línea en DallasGo ni por teléfono durante este tiempo. Por favor acepte nuestras disculpas por el inconveniente. Visite bit.ly/DWUPayStations para ver una lista de lugares de pago alternativos de DWU.
Affected Services
Dallas Water Utilities (DWU) customers will be unable to make online payments through DallasGo or by telephone during the scheduled maintenance period. This means that if you need to pay your water bill, you won’t be able to do so through the usual online or phone channels.
Alternative Payment Options
Don’t worry, there are still ways to pay your water bill during the maintenance period. You can visit bit.ly/DWUPayStations to find a list of alternative DWU payment locations. These locations will be available to accept your payment, so you can still pay your bill on time.
Why is this maintenance necessary?
The City of Dallas needs to perform system maintenance to ensure that its online payment systems are running smoothly and securely. This maintenance is necessary to prevent any technical issues that could affect the payment process and to keep your personal and financial information safe.
What to Expect
During the maintenance period, you can expect the following:
- Online payments through DallasGo will be unavailable.
- Telephone payments to DWU will be unavailable.
- Alternative payment locations will be available to accept your payment.
Conclusion
In conclusion, the City of Dallas will be performing system maintenance on Sunday, September 21, 2025, from 3 a.m. to 3 p.m. This maintenance may cause some inconvenience, but it is necessary to ensure the smooth operation of online payment systems. We apologize for any inconvenience this may cause and appreciate your understanding. If you need to pay your water bill during this time, please visit bit.ly/DWUPayStations to find an alternative payment location.
Frequently Asked Questions (FAQs)
Q: What is happening on Sunday, September 21, 2025?
A: The City of Dallas will be performing system maintenance from 3 a.m. to 3 p.m.
Q: Will I be able to make online payments during the maintenance period?
A: No, online payments through DallasGo will be unavailable during the maintenance period.
Q: Can I still pay my water bill during the maintenance period?
A: Yes, you can still pay your water bill by visiting an alternative payment location. You can find a list of these locations at bit.ly/DWUPayStations.
Q: Why is this maintenance necessary?
A: The maintenance is necessary to ensure that online payment systems are running smoothly and securely.
Q: How long will the maintenance period last?
A: The maintenance period will last from 3 a.m. to 3 p.m. on Sunday, September 21, 2025.
