System Maintenance Notice
The City of Dallas will be performing system maintenance on Sunday, July 20, 2025, from 3 a.m. to 3 p.m. Customers will not be able to make online payments on DallasGo or telephone payments to Dallas Water Utilities (DWU) during this time. Please accept our apologies for the inconvenience. Visit bit.ly/DWUPayStations for a list of alternative DWU payment locations.
Importance of the Maintenance
The system maintenance is a necessary step to ensure that the online payment systems and telephone payment services are running smoothly and efficiently. The maintenance will help to identify and fix any technical issues, update the systems, and improve the overall performance. This will ultimately benefit the customers by providing a better and more reliable service.
Impact on Customers
During the maintenance period, customers will not be able to make online payments on DallasGo or telephone payments to DWU. This may cause some inconvenience to the customers, and we apologize for that. However, we have provided alternative payment locations that customers can use during this time. Customers can visit bit.ly/DWUPayStations to find a list of alternative DWU payment locations.
Alternative Payment Locations
We understand that the system maintenance may cause some inconvenience to our customers, and we want to ensure that they have access to alternative payment methods. The alternative payment locations can be found on our website at bit.ly/DWUPayStations. Customers can use these locations to make payments during the maintenance period.
Spanish Language Notice
La Ciudad de Dallas estará realizando mantenimiento del sistema el domingo, 20 de julio de 2025, de 3 a.m. a 3 p.m. Los clientes no podrán hacer pagos a Servicios de Agua de Dallas (DWU, en inglĂ©s) en lĂnea en DallasGo ni por telĂ©fono durante este tiempo. Por favor acepte nuestras disculpas por el inconveniente. Visite bit.ly/DWUPayStations para ver una lista de lugares de pago alternativos de DWU.
Preparation is Key
To minimize the impact of the system maintenance, we recommend that customers prepare in advance. Customers can make payments before the maintenance period or use the alternative payment locations during the maintenance period. We apologize again for the inconvenience and appreciate our customers’ understanding and cooperation.
Conclusion
In conclusion, the system maintenance is a necessary step to ensure that our online payment systems and telephone payment services are running smoothly and efficiently. We apologize for the inconvenience that this may cause and have provided alternative payment locations for our customers to use during this time. We appreciate our customers’ understanding and cooperation and are committed to providing the best possible service.
Frequently Asked Questions (FAQs)
Q: What is the purpose of the system maintenance?
A: The system maintenance is necessary to ensure that our online payment systems and telephone payment services are running smoothly and efficiently. It will help to identify and fix any technical issues, update the systems, and improve the overall performance.
Q: How long will the system maintenance last?
A: The system maintenance will last from 3 a.m. to 3 p.m. on Sunday, July 20, 2025.
Q: Will I be able to make online payments on DallasGo during the maintenance period?
A: No, customers will not be able to make online payments on DallasGo during the maintenance period.
Q: Will I be able to make telephone payments to DWU during the maintenance period?
A: No, customers will not be able to make telephone payments to DWU during the maintenance period.
Q: What are the alternative payment locations?
A: The alternative payment locations can be found on our website at bit.ly/DWUPayStations.
Q: How can I prepare for the system maintenance?
A: To minimize the impact of the system maintenance, we recommend that customers prepare in advance by making payments before the maintenance period or using the alternative payment locations during the maintenance period.
