System Maintenance Notification

The City of Dallas will be performing system maintenance on Sunday, June 15, 2025, from 3 a.m. to 3 p.m. Customers will not be able to make online payments on DallasGo or telephone payments to Dallas Water Utilities (DWU) during this time. Please accept our apologies for the inconvenience. Visit bit.ly/DWUPayStations for a list of alternative DWU payment locations.

Importante Aviso de Mantenimiento del Sistema

La Ciudad de Dallas estará realizando mantenimiento del sistema el domingo, 15 de junio de 2025, de 3 a.m. a 3 p.m. Los clientes no podrán hacer pagos a Servicios de Agua de Dallas (DWU, en inglés) en línea en DallasGo ni por teléfono durante este tiempo. Por favor acepte nuestras disculpas por el inconveniente. Visite bit.ly/DWUPayStations para ver una lista de lugares de pago alternativos de DWU.

What to Expect During the Maintenance

During the system maintenance, customers will not be able to make online payments on DallasGo or telephone payments to DWU. This means that if you need to make a payment, you will have to use an alternative method. Don’t worry, we have you covered. You can visit bit.ly/DWUPayStations to find a list of alternative DWU payment locations.

Alternative Payment Locations

We understand that the system maintenance may cause some inconvenience, and we apologize for that. To help minimize the disruption, we have provided a list of alternative payment locations that you can use to make your payments. These locations are available at bit.ly/DWUPayStations. Please note that these locations may have different hours of operation, so be sure to check before heading out.

Why is System Maintenance Necessary?

System maintenance is necessary to ensure that our systems are running smoothly and efficiently. It allows us to perform routine checks, update software, and fix any issues that may have arisen. This maintenance is crucial to providing you with the best possible service, and we appreciate your patience and understanding during this time.

What You Can Do to Prepare

To minimize any disruption, we recommend that you make any necessary payments before the system maintenance begins. If you have any pending payments, please make sure to complete them before 3 a.m. on Sunday, June 15, 2025. If you have any questions or concerns, please don’t hesitate to reach out to us.

Conclusion

The City of Dallas is committed to providing you with the best possible service. The system maintenance scheduled for Sunday, June 15, 2025, is necessary to ensure that our systems are running smoothly and efficiently. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out to us.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions and answers about the system maintenance:

• Q: What is happening on Sunday, June 15, 2025?

  A: The City of Dallas will be performing system maintenance from 3 a.m. to 3 p.m.

• Q: Will I be able to make online payments on DallasGo during the maintenance?

  A: No, you will not be able to make online payments on DallasGo during the maintenance.

• Q: Can I make telephone payments to DWU during the maintenance?

  A: No, you will not be able to make telephone payments to DWU during the maintenance.

• Q: What alternative payment locations are available?

  A: You can visit bit.ly/DWUPayStations to find a list of alternative DWU payment locations.

• Q: Why is system maintenance necessary?

  A: System maintenance is necessary to ensure that our systems are running smoothly and efficiently.