System Maintenance Notice
The City of Dallas will be performing system maintenance on Sunday, April 20, 2025, from 3 a.m. to 3 p.m. Customers will not be able to make online payments on DallasGo or telephone payments to Dallas Water Utilities (DWU) during this time. Please accept our apologies for the inconvenience. Visit bit.ly/DWUPayStations for a list of alternative DWU payment locations.
Importante Notificación de Mantenimiento del Sistema
La Ciudad de Dallas estará realizando mantenimiento del sistema el domingo, 20 de abril de 2025, de 3 a.m. a 3 p.m. Los clientes no podrán hacer pagos a Servicios de Agua de Dallas (DWU, en inglés) en línea en DallasGo ni por teléfono durante este tiempo. Por favor acepte nuestras disculpas por el inconveniente. Visite bit.ly/DWUPayStations para ver una lista de lugares de pago alternativos de DWU.
What to Expect During the Maintenance
During the system maintenance, customers will not be able to make online payments on DallasGo or telephone payments to DWU. This means that if you need to make a payment, you will need to visit one of the alternative payment locations. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to improve our systems.
Alternative Payment Locations
If you need to make a payment during the system maintenance, you can visit one of the alternative payment locations listed on bit.ly/DWUPayStations. These locations will be available to accept payments during the maintenance period. Please note that online and telephone payments will not be available during this time.
Why is the System Maintenance Necessary?
The system maintenance is necessary to ensure that our systems are running smoothly and efficiently. This maintenance will help to improve the overall performance of our systems and prevent any potential issues that could cause disruptions to our services. We appreciate your understanding and cooperation as we work to improve our systems.
What to Do if You Have Questions or Concerns
If you have any questions or concerns about the system maintenance, please don’t hesitate to reach out to us. We are here to help and want to make sure that you have all the information you need. You can visit our website or contact our customer service team for more information.
Conclusion
In conclusion, the City of Dallas will be performing system maintenance on Sunday, April 20, 2025, from 3 a.m. to 3 p.m. During this time, customers will not be able to make online payments on DallasGo or telephone payments to DWU. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to improve our systems. If you need to make a payment during the maintenance period, please visit one of the alternative payment locations listed on bit.ly/DWUPayStations.
Frequently Asked Questions (FAQs)
Q: What is the system maintenance and why is it necessary?
A: The system maintenance is necessary to ensure that our systems are running smoothly and efficiently. This maintenance will help to improve the overall performance of our systems and prevent any potential issues that could cause disruptions to our services.
Q: Will I be able to make online payments on DallasGo during the maintenance?
A: No, customers will not be able to make online payments on DallasGo during the system maintenance.
Q: Will I be able to make telephone payments to DWU during the maintenance?
A: No, customers will not be able to make telephone payments to DWU during the system maintenance.
Q: What are the alternative payment locations and how can I find them?
A: The alternative payment locations can be found on bit.ly/DWUPayStations. These locations will be available to accept payments during the maintenance period.
Q: What if I have questions or concerns about the system maintenance?
A: If you have any questions or concerns about the system maintenance, please don’t hesitate to reach out to us. We are here to help and want to make sure that you have all the information you need. You can visit our website or contact our customer service team for more information.
