Important Information for Dallas Water Utilities Customers
The City of Dallas will be performing system maintenance on Sunday, March 9, 2025, from 1 a.m. to 1 p.m. During this time, customers will not be able to make online payments on DallasGo or telephone payments to Dallas Water Utilities (DWU). We apologize for the inconvenience this may cause.
What Does This Mean for You?
If you need to make a payment, you will need to use an alternative method. We recommend visiting DWUPayStations for a list of alternative payment locations.
Spanish Translation
La Ciudad de Dallas estará realizando mantenimiento del sistema el domingo, 9 de marzo de 2025, de 1 a.m. a 1 p.m. Los clientes no podrán hacer pagos a Servicios de Agua de Dallas (DWU, en inglĂ©s) en lĂnea en DallasGo ni por telĂ©fono durante este tiempo. Por favor acepte nuestras disculpas por el inconveniente. Visite bit.ly/DWUPayStations para ver una lista de lugares de pago alternativos de DWU.
What to Do During the Maintenance Window
If you need to make a payment, please plan ahead and make arrangements to do so before the maintenance window or after it ends. You can find alternative payment locations by visiting DWUPayStations.
Conclusion
We apologize for any inconvenience this may cause and appreciate your understanding as we perform this necessary maintenance. If you have any questions or concerns, please don’t hesitate to reach out to us.
Frequently Asked Questions
Q: What is the maintenance window for?
A: The maintenance window is from 1 a.m. to 1 p.m. on Sunday, March 9, 2025.
Q: Can I still make payments during the maintenance window?
A: No, online payments on DallasGo and telephone payments to Dallas Water Utilities (DWU) will not be available during the maintenance window.
Q: What are my alternative payment options?
A: You can visit DWUPayStations for a list of alternative payment locations.
