System Maintenance Notice: Online Payments Unavailable on February 23, 2025
Important Notice for Dallas Water Utilities (DWU) Customers
The City of Dallas will be performing system maintenance on Sunday, February 23, 2025, from 3 a.m. to 3 p.m. During this time, customers will not be able to make online payments on DallasGo or telephone payments to Dallas Water Utilities (DWU). We apologize for the inconvenience and appreciate your understanding.
Alternative Payment Options
If you need to make a payment during this time, please visit bit.ly/DWUPayStations for a list of alternative DWU payment locations. You can also consider using other payment methods, such as:
- Mailing a check or money order to our office
- Visiting our office in person during business hours
- Using a mobile payment app or online banking service that supports DWU payments
What You Need to Know
- Date: Sunday, February 23, 2025
- Time: 3 a.m. to 3 p.m.
- Impacted services: Online payments on DallasGo and telephone payments to Dallas Water Utilities (DWU)
- Alternative payment options: Visit bit.ly/DWUPayStations for more information
FAQs
Q: What is the reason for the system maintenance?
A: The City of Dallas will be performing routine system maintenance to ensure the continued reliability and security of our online services.
Q: How can I make a payment during the maintenance period?
A: You can visit bit.ly/DWUPayStations for a list of alternative DWU payment locations or use other payment methods, such as mailing a check or money order, visiting our office in person, or using a mobile payment app or online banking service that supports DWU payments.
Q: Will my online payment be processed after the maintenance period ends?
A: Yes, any online payments made before the maintenance period will be processed as usual. However, any payments made during the maintenance period will be processed as soon as the system is back online.
Q: Can I still contact DWU for assistance during the maintenance period?
A: Yes, you can still contact our office by phone or email for assistance during the maintenance period. However, please note that our online payment services will be unavailable.
