Introduction to Pandemic-Era Restaurant Changes
From QR codes to outdoor dining, restaurants have changed since COVID-19 hit. We asked people to tell us how this has affected their dining experience. Here’s what we heard, lightly edited for clarity:
Reactions to QR Codes and Service Fees
“I do not give my business to any restaurant that requires the use of QR codes!”
— Kelly Lovemann
“My wife and I used to eat out five to 10 times a week. Between the 30% to 40% increase and then restaurants adding service fees, we are down to two or three — and a lot more trips to McDonald’s, hunting down deals on the app.”
— Dean R. Martin
Tipping Expectations and Delivery
“Tipping expectations are out of hand. And paying the tip ahead of time for delivery is outdated. Drivers can handle cash now.”
— Christine Bock
New Habits Formed During the Pandemic
“I’ve become a better cook at home, and I use more electronic coupons before shopping.”
— Scott Chasen
Appreciation for Restaurant Workers
“I have a greatly heightened appreciation for restaurant workers, both front and back of house, and how they’re examples of those who keep our world going with little recognition.”
— Dwain Thomas
Conclusion
The pandemic has brought about significant changes in the way restaurants operate, and these changes have had varying effects on customers. While some appreciate the convenience of QR codes, others are put off by the added service fees and shifting expectations around tipping. The pandemic has also led to new habits, such as increased home cooking and the use of electronic coupons. Most importantly, it has highlighted the importance and dedication of restaurant workers.
FAQs
Q: How have restaurants changed since the pandemic?
A: Restaurants have implemented changes such as the use of QR codes for menus, increased service fees, and altered tipping expectations.
Q: How have these changes affected customers?
A: Customers have been affected in various ways, including reduced frequency of dining out due to increased costs, a shift towards more home cooking, and heightened appreciation for restaurant workers.
Q: What are some new habits formed during the pandemic?
A: New habits include increased use of electronic coupons for shopping and more frequent home cooking.
Q: How can customers show appreciation for restaurant workers?
A: Customers can show appreciation by recognizing the hard work of restaurant staff, both front and back of house, and by being understanding of the challenges they face.
