Shoppers Warned of Policy Changes at Major Retailers as Gift-Return Rush Gets Underway
Returns Season: What You Need to Know
As the holiday season comes to a close, many Americans are gearing up to return gifts that didn’t quite hit the mark. According to the National Retail Federation, 17% of items purchased for the holidays will be returned this year. However, consumer advocates warn shoppers to heed store’s return policies, as many major retailers have enacted changes this year.
Changes in Return Policies
Edgar Dworksy, founder of Consumer World, notes that while many retailers continue to offer easy return policies, others are taking steps to combat return fraud. For example, Target has shortened its extended holiday return policy by five weeks, starting November 7 instead of October 1. Walmart no longer provides cash back for returns without a receipt under $10, and managers can accept or reject any item for return.
What to Expect
Dworksy advises shoppers to read a store’s return policy before heading out the door. Small stores, like Timeless Toys in Lincoln Square, may have their own return policies. Manager Stella Kukadia notes that the store has a 30-day return policy for items in new condition, and shoppers will receive store credit that doesn’t expire.
Tips for a Smooth Return Experience
- Read a store’s return policy before making a return
- Avoid making returns the day after Christmas to miss the crowds
- Consider holding off a few days to give the store time to restock
- Be prepared to provide proof of purchase and identification
The Bustos’ Experience
Gael Bustos, a lucky seven-year-old, opened birthday gifts on Tuesday and then received Christmas presents the next day. However, the Pokémon figure he received was already in his collection. Gael and his mom, Yessenia Bustos, walked into the Target at 6525 W. Diversey in Belmont Cragin to return the gift. Gael knows exactly what he’s going to do with his refund: "I want a case for my Nintendo Switch."
The Tolar Experience
Tamika Tolar, 40, headed to the Northwest Side Target on Thursday because she was concerned that if she waited, the store would hold her responsible for the issue with her item, a three-piece Tupperware set. She bought the gift for her food-loving mom on Black Friday, but when the gift was finally opened on Christmas, the family realized two of the three pieces were missing. "I figured if I came the day after Christmas I wouldn’t have that issue," Tolar said.
Conclusion
As the return rush gets underway, it’s essential to be aware of store policies and to plan accordingly. By doing so, you can ensure a smooth and stress-free return experience. Remember to read the fine print, be prepared to provide proof of purchase and identification, and consider holding off a few days to give the store time to restock.
FAQs
Q: What percentage of holiday gifts will be returned this year?
A: According to the National Retail Federation, 17% of items purchased for the holidays will be returned this year.
Q: What changes has Target made to its return policy?
A: Target has shortened its extended holiday return policy by five weeks, starting November 7 instead of October 1.
Q: What changes has Walmart made to its return policy?
A: Walmart no longer provides cash back for returns without a receipt under $10, and managers can accept or reject any item for return.
Q: What is the return policy at Timeless Toys in Lincoln Square?
A: The store has a 30-day return policy for items in new condition, and shoppers will receive store credit that doesn’t expire.
