Chicago Housing Authority Streamlines Waitlist Process in New Website

New Website Design Improves Navigation and Accessibility

The Chicago Housing Authority (CHA) has announced that it has streamlined its waitlist application process as part of a new website redesign.

New Website Features

• Enhanced property search and mapping tool with the ability to filter properties by multiple criteria, including program type, community area, bedroom size and target audience.
• Simplified navigation for quick access to the most important information.
• Fully responsive and mobile-friendly interface for both the website and application.
• ADA-compliant design to increase accessibility and inclusivity.
• Streamlined, user-friendly application process that includes profile creation and option to save and come back before submitting.

Improved Customer Experience

The new website is designed to provide a better customer experience, with a focus on improving navigation and accessibility. The enhanced property search and mapping tool allows users to easily find properties that meet their needs, while the simplified navigation makes it easy to access important information quickly.

Streamlined Waitlist Process

The streamlined waitlist process is designed to make it easier for users to apply for housing assistance. The new application process includes profile creation and the option to save and come back before submitting, making it easier to complete the application in multiple sessions.

Getting Started

To get started with the new website and waitlist process, visit www.thecha.org. For more information or assistance, call CHA’s customer experience call center at 312-742-8500.

Conclusion

The new website and waitlist process are designed to improve the customer experience and make it easier for users to apply for housing assistance. With its enhanced property search and mapping tool, simplified navigation, and streamlined application process, the new website is a valuable resource for those seeking housing assistance in Chicago.

FAQs

Q: How do I access the new website?
A: Visit www.thecha.org to access the new website.

Q: How do I apply for housing assistance?
A: To apply for housing assistance, visit the new website and follow the prompts to create a profile and complete the application.

Q: Can I save my application and come back later?
A: Yes, the new application process allows you to save your progress and come back later to complete the application.

Q: Who can I contact for assistance?
A: For assistance with the new website or waitlist process, call CHA’s customer experience call center at 312-742-8500.